MPAC PROPERTY GROUP

PRIVACY POLICY

Last updated: April 2026

Rent Finder is committed to protecting your privacy. This policy explains how we collect, use, and handle your personal information when you interact with us through our website, initial consultations, or ongoing service relationship.

1. Who We Are

Rent Finder is a tenant placement and rental application assistance service operating across Brisbane and the Sunshine Coast. We are a division of MPAC Property Group, a boutique buyer's agency. This policy applies to Rent Finder's services. For MPAC Property Group's buyer's agency services, please refer to the MPAC Property Group privacy policy.

2. Information We Collect

We may collect the following personal information:

  • Contact details — your name, email address, and phone number when you submit an enquiry or register for our service

  • Tenancy and personal context — information you share with us about your rental history, employment, income, identity documents, and circumstances in order for us to assist with your application

  • Usage data — standard website analytics (pages visited, session duration, browser type) collected via tools such as Google Analytics

  • Communication records — emails, notes, or call records relevant to your engagement with us

3. How We Use Your Information

We use your information to:

  • Respond to your enquiry and provide the services you have requested

  • Prepare, verify, and submit your rental application on your behalf

  • Communicate with property managers and landlords in the course of your application

  • Improve our website and understand how visitors engage with our content

  • Comply with any applicable legal obligations

We do not sell, rent, or trade your personal information to third parties.

4. Sharing Your Information

We may share your information with third parties only where necessary to deliver our service. This may include:

  • Property managers and landlords — as part of submitting your rental application, with your knowledge

  • Tenancy database providers — for screening purposes as part of the application preparation process

  • Technology service providers (e.g. CRM platforms, email tools) — who are bound by confidentiality obligations

We will not share your information with any party for their own marketing purposes.

5. Cookies and Analytics

Our website may use cookies and similar tracking technologies to understand how visitors use the site. You can disable cookies through your browser settings, though this may affect some site functionality. We use analytics data in aggregate form only and do not use it to identify individual visitors.

6. Data Storage and Security

Your personal information is stored securely and accessed only by team members who need it to provide our services. We take reasonable steps to protect your information from unauthorised access, disclosure, or misuse.

7. Sensitive Application Information

As part of preparing your rental application, we may handle sensitive personal information including identity documents, income records, employment details, and rental history. This information is collected solely for the purpose of preparing and submitting your application. It is handled with care and shared only with the parties directly involved in your application process — specifically, the property manager or landlord for the property you are applying for.

8. Relationship with MPAC Property Group

Rent Finder operates as a division of MPAC Property Group. Operational infrastructure, including team members, may be shared across both services. Information collected through Rent Finder is managed in accordance with this policy and is not used for MPAC Property Group's buyer's agency services without your consent.

9. Your Rights

You have the right to request access to, correction of, or deletion of personal information we hold about you. To make a request, contact us at the details below. We will respond within a reasonable timeframe.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website, dated with the most recent revision.

11. Contact

For privacy-related enquiries, please contact Rent Finder directly via the contact form on our website or by calling us during business hours.